Not getting the leads or sales you should be from your website?
Facing challenges with your website’s performance or user journey?
Or simply annoyed that your website isn’t as good as it could be?
Usability Audits
A comprehensive website usabilty audit can help you improve user experience, look and feel and more.
It helps optimise your site’s structure and enhances the user experience without the need for a full website rebuild. Though, of course, if you are wanting a new website, this audit will also help and I can also help with web design.
My usability audits are ideal for sole traders and SMEs with an existing website. They reviews around five web pages and I provides actionable recommendations which could include:
- Simplifying and reorganising content
- Enhancing the user journey
- Refining copy to make it more web and SEO friendly
- Looking at Call To Actions
- Improving or adjusting imagery
- Improving the look & feel
- Advice on hosting, social media platforms & accessibility
A web audit provides targeted and practical advice and is structured as follows:
- Video or phone consultation to discuss your website’s challenges & get to know your business.
- Questionnaire to gather essential background on your goals, pain points, analytics & target audience.
- Audit & feedback I research and review around 5 key pages
- Feedback I present tailored recommendations to you via a video call where we walk through findings, concerns, and I can answer questions in real time.
You will also get a simple wireframe (see example) for reference to show you how to structure your pages for better user journey. At an extra cost I can also produce design targetted to the platform you are using.
After implementing the recommended changes, your website will be easier for users to navigate, allowing customers to quickly find what they need. As a result, you should expect an increase in enquiries or sales.
Ready to book an web audit? Get in touch:
”"Lucy carried out a website audit for me and demonstrated an impressive level of knowledge. The information and feedback she provided were accessible, easy to understand, and simple to follow. During our meeting, Lucy was not only professional but also friendly, which helped me feel relaxed. She was even happy to answer the random questions I had along the way. I’d highly recommend her."
Bethan ReadNeurodiversity Coach and Advocate,
”"I recently had a website usability audit with Lucy.
It was a real eye opener for me to receive such great advice and support.
Lucy showed me that although my website works there are so many small improvements that I can make to help my visitors journey. Looking at the how the design impacts my user and how it can be improved with choice of colours, fonts and the call to action buttons.Lucy’s knowledge and expertise are invaluable. I would encourage everyone who needs a professional to get Lucy’s help.
Thanks so much Lucy."
Paula DuckBrand Photographer
”"We are delighted to have been able to work with Lucy on a user journey audit for our Badapple Theatre Website. She's such an easy person to work with, with great insight and experience in so many areas, and was able to give a great overview and a potential framework and strategies for us to move forward independently with making improvements. We are very grateful for her time and insight and I wholeheartedly recommend Lucy for your web needs!"
Kate BramleyArtistic Director of BADAPPLE THEATRE COMPANY
”"Lucy recently carried out a website audit for me. She is patient, listens well and discusses everything about your website with you. Then Lucy carries out an audit to go through with you with recommendations to improve your website that are easy to implement. I highly recommend Lucy for any of your website issues, she made the whole process easy. Thanks Lucy."
Angie Doig-Thorne Hypnotherapist
